Frequently Asked Questions
General Questions
What is Indian Portal?
Indian Portal is an e-commerce marketplace that promotes Make in India products, connecting Indian sellers
directly to buyers across the country.
Does Indian Portal only sell Indian-made products?
Yes. Only Indian-manufactured products are allowed on the platform.
Non-Indian products are removed as per our policy.
Is Indian Portal safe and reliable?
Yes. All transactions, payments, and user data are fully protected through advanced security layers.
Buyer FAQs
How do I place an order?
Simply search for your product → Add to Cart → Checkout → Choose Payment Method → Confirm order.
How do I track my order?
Go to My Orders → Select the product → Click Track Order.
Can I change my delivery address after placing an order?
Address changes are possible only before the product is shipped.
After shipping, the address cannot be changed.
After shipping, the address cannot be changed.
What if I receive a wrong or damaged product?
You can apply for Return/Replacement from the order page.
Our team will arrange pickup and process your request quickly.
Our team will arrange pickup and process your request quickly.
How long does the refund take?
- Online Payment: 3–5 working days
- Wallet Refund: Instant
- Bank Refund: 2–4 working days
- Wallet Refund: Instant
- Bank Refund: 2–4 working days
Seller FAQs
How do I register as a seller?
Go to Seller Registration → Fill business details → Upload KYC → Submit → Get verified.
What documents are required for seller KYC?
- Aadhaar / PAN
- Bank account details
- Business address proof
- Product GST (if applicable)
- Bank account details
- Business address proof
- Product GST (if applicable)
Can I list international products?
No. Only Indian-made products are allowed.
Any foreign products will be removed.
Any foreign products will be removed.
How do I upload my products?
Go to Seller Dashboard → Add Product → Fill details → Upload images → Submit for approval.
When will I receive my payments?
Seller payments are settled within 2–5 working days after delivery confirmation.
Payment & Refund FAQs
What payment methods are available?
UPI, Net Banking, Debit/Credit Card, Wallets, and COD (selected areas).
My payment failed, but money was deducted. What should I do?
If payment failed and the amount was deducted, it will be automatically refunded within 24–48 hours.
Do you charge any extra transaction fees?
No extra charges for buyers.
Sellers may have standard marketplace service charges.
Sellers may have standard marketplace service charges.
How do I upload my products?
Go to Seller Dashboard → Add Product → Fill details → Upload images → Submit for approval.
When will I receive my payments?
Seller payments are settled within 2–5 working days after delivery confirmation.
Shipping & Delivery FAQs
How long does delivery take?
Delivery time depends on your location, typically 2–7 days.
Can I schedule delivery for a specific date?
Currently, scheduling fixed delivery dates is not available.
What if my order is delayed?
You can check updated expected delivery in My Orders.
If delayed beyond the expected date, contact support.
If delayed beyond the expected date, contact support.
Account & Security FAQs
I didn’t receive the OTP. What should I do?
Check network → Check SMS inbox → Try resending OTP after 30 seconds.
How do I reset my password?
Click Forgot Password → Enter registered mobile/email → Verify OTP → Create new password.
Is my personal data safe?
Yes. All customer and seller data is encrypted and securely protected.
Support FAQs
How can I contact Indian Portal support?
Email: indianportal.store@gmail.com
Phone: +91-935521468
In-app chat support also available.
Phone: +91-935521468
In-app chat support also available.
What are your support hours?
10 AM – 7 PM (Monday to Saturday)